Business Improvement is the systemic approach with the goal of improving an organisation’s performance based on customer focus, partnership development, people development and involvement, management by processes and facts, continuous learning, innovation and improvement, leadership and constancy of purpose, public responsibility and is results oriented.

VIIC Deliverables and Products :

• Business Benchmarking
• Business Improvement Framework
• Performance benchmarking
• Best practise benchmarking
• Continuous Improvement Program
• Improvement Opportunity Identification

Business Process Improvement (BPI) initiatives are mainly concerned with support processes and generally focus on specific aspects of processes. These initiatives (not to confuse with BPR) look at aspects of processes such as quality standards, and compliance to industry requirements.

VIIC’s method to BPI combines “doing things right” with “doing the rights things”. This is based on incorporating business improvement methodologies into our BPM initiatives. It is important to consider that the end goal of a BPI initiative is to affect a change in the overall performance of an organization rather than a specific functional area. VIIC’s implementation methodology for BPI does however allow for an incremental approach using a functional business unit as a starting point within the overall framework.